Raterflow Support

Need help with Raterflow? Contact our support team.

Contact support

What we can help with

• Signing in, account access, and organization invitations
• Inspections, uploads, synchronization, and reports
• Notification preferences and technical problems
• Privacy questions and requests
• Individual account deletion and organization closure

How accounts are provisioned

Raterflow is a business-to-business service available to customer organizations under separate written agreements. The mobile application is limited to sign-in for existing, pre-provisioned accounts. It does not allow registration, organization creation, user invitations, or access to an account-creation flow.

After a customer agreement is in place, Raterflow provisions the initial organization and user. Authorized organization administrators may invite additional users through the web application.

Delete an individual user account

Individual user-account deletion is not currently available as a self-service action in the Raterflow mobile or web application. To request deletion, contact Support using the details above. If you submit the request by email, send it from the address associated with your account or explain why you cannot do so.

Support may verify your identity using information already associated with the account. Individual user-account deletion is permanent. It does not terminate the customer agreement, close the organization, or automatically delete organization-controlled records. Some organization-controlled records or records required for legal, security, or contractual reasons may be retained as explained in the Privacy Notice. Support will explain what is deleted and what may remain and will confirm when the request is complete.

Close or delete a customer organization

An authorized representative of a customer organization may request organization termination or closure by contacting Support using the details above. The applicable customer agreement governs authorization, termination, and any related data export, retention, and deletion obligations.

Privacy requests

You may contact support to request access, correction, export, or deletion of personal information. We may need to verify the request using information already associated with your account. If your organization controls the information, we may direct the request to that organization or act on its instructions.

Privacy and legal documents

• Privacy Notice
• Terms of Use